RETURNS | EXCHANGES
We want you to love your OHT pieces.
If you’re not completely satisfied with your purchase, you may request a return or exchange within 14 days of delivery, provided your item meets the eligibility requirements below.
Return Eligibility
To qualify for a return or exchange, your item must:
- Be unworn and unused
- Include all original tags
- Be returned in its original packaging
- Not be marked as Final Sale
Please note that international orders are Final Sale and are not eligible for returns or exchanges unless the item arrives damaged, defective, or incorrect.
How to Start a Return
To begin a return, please email support@ohtnyc.com.
Please include:
- Your order number
- Your full name
Once your request has been reviewed, our customer support team will provide a Return Authorization along with instructions for returning your package.
Items returned without prior authorization will not be accepted.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 3–5 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please contact support@ohtnyc.com within 7 days of delivery.
We’ll review the issue and make it right as quickly as possible.
Questions?
If you have any questions regarding returns or exchanges, please contact us anytime at:
support@ohtnyc.com