STORE POLICIES

 

Shipping & Processing

Due to high order volume, please note that processing times may be extended. As many of our pieces are carefully assembled by hand, please allow additional time for production before shipment. We truly appreciate your patience and support.

Orders are not shipped or delivered on weekends or holidays. During peak periods, orders may require an additional 5–7 business days for processing. If there is a significant delay with your order, we will notify you via email.

For international customers, please enter your shipping address in English to help avoid customs delays.

Rates & Delivery Estimates

Shipping rates are calculated and displayed at checkout.

Duties & Taxes

  • International customers are responsible for any applicable duties, taxes, import fees, and customs clearance charges.
  • OHTNYC is not responsible for lost, stolen, delayed, tampered with, or carrier-related shipping issues after an order has been shipped.
  • Orders shipped outside of the United States may be subject to customs duties, taxes, and other import fees imposed by the destination country. The recipient is considered the importer of record and is responsible for all such charges.
  • If you refuse an international shipment, you will remain responsible for the original purchase price, shipping charges, return shipping costs, customs fees, and any additional charges incurred.

Returns & Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of delivery, provided that:

  • The item is unworn and unused.
  • The item is returned in its original packaging.
  • The item is not listed as Final Sale.

Once your return is approved and received, refunds will be processed back to your original payment method.

Original shipping charges are non-refundable.

International Orders

Due to the high cost of international shipping and customs processing, all international orders are considered final sale.

International orders cannot be returned or exchanged due to:

  • Change of mind
  • Sizing preference
  • Personal preference
  • Style preference

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery and we will gladly resolve the issue.

If an international return is exceptionally approved at OHTNYC’s discretion, customers are responsible for:

  • Return shipping costs
  • Duties and taxes
  • Customs fees
  • Any additional carrier charges

Final Sale Items

The following items are not eligible for returns or exchanges:

  • Sale items
  • Gift cards
  • Purchases made using discount codes
  • International orders (except for defective or incorrect items)

Damages & Issues

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days so we can evaluate the issue and make it right.

Currency & Cookies

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion.

A temporary session cookie will be stored in your browser to remember your selected currency while browsing our website.

SMS Terms of Service

Last Updated: October 22, 2023

The OHTNYC mobile message service (“Service”) is operated by OHTNYC LLC.

By subscribing to our SMS marketing, you consent to receive recurring promotional and transactional text messages regarding:

  • Order updates
  • Account notifications
  • Promotions
  • Cart reminders
  • Product launches

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to +1 (855) 919-4120 or by clicking the unsubscribe link included in our messages.

For assistance, reply HELP or email info@ohtny.com.

We reserve the right to modify or discontinue the Service at any time.

For more information regarding how we collect and use your information, please review our Privacy Policy. Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.