If you are not 100% satisfied with your order, you can exchange or return your product up to 14 days after delivery as long as your item is not a final sale item.
To begin a return, contact us at info@ohtnyc.com. You will need to include your order number and full name in the subject of your email.
Items must be in pristine condition in order to be eligible for a return; this means you must include tags and the original packaging in the return.
Once your return is accepted, one of our customer service specialists will send you a return label, as well as instructions on how and where to send your package. Items sent back to us without proper approval will not be processed.
We will notify you once we’ve received and inspected your return. Once your return is approved, you’ll be automatically refunded on your original payment method. Please allow 3-5 days for the credit to arrive on your account.
If your item arrived damaged, please contact us at info@ohtnyc.com within 14 days.
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