FAQ

PRODUCT

What are your pieces made of?

The majority of our pieces are made of silver/gold-coated brass. There are a couple pieces that we have made out of stainless steel. More information about what our pieces are made of can be found in the product description.

Can I have sizings adjusted?

For most of our pieces, we can customize a detachable extension per your request, which you can add to the Note section at check out, or email us at info@ohtnyc.com. We ask that you specify how many inches you’d like your extension. 

Some products already have a two-inch extension option. 

If you have any questions about which pieces can have an added extension, feel free to email us for more information.

Can I request a custom piece?

Unfortunately, we are not taking any custom piece requests at this time.

What can I do if my piece breaks?

If your piece arrives to you faulty, contact us at info@ohtnyc.com with details and visuals. Our small team makes everything by hand, so it is not impossible for small mistakes to occur, especially after the shipment goes through transit. We will provide you a return label, and once it is received at our office, we will analyze, repair, and resend the piece to you.

After 14 days, we no longer do free repairs, so we suggest that after receiving your order, check and try on your pieces. While you're at it, feel free to send us pictures with you trying them on! We love seeing our customers in their new pieces :)

ORDER CHANGES

How can I change my shipping address?

As soon as you notice that your shipping information was placed incorrectly, email us at info@ohtnyc.com. We will easily update that information for you. 

Can I make changes after submitting my order?

We are unable to make changes that correlate with any item cancellations. If there is an instance in which you would like to switch out an item with another at the same price, email us at info@ohtnyc.com and we will try to update your order ASAP. You should receive a response from customer service within a business day. Please allow up to 2-3 business days during holiday seasons. 

How can I cancel my order?

Unfortunately, we are unable to cancel orders after they are submitted.

OTHER INQUIRIES

Do you have a retail store?

At the moment, we do not have a full retail store. However, we have a showroom in our office! Click “Shopping Appointment” in the top menu for an one-on-one visit for a personal look at our products.

I’m interested in collaborating with OHT, how can I contact you?

Feel free to send us an email at info@ohtnyc.com or DM us on Instagram @OHTNYC, then tell us about yourself and your goal! We aren’t always able to respond to all collaboration requests, but if we are interested, we will be sure to get back to you!