Shipping & Processing

Due to extreme demand during the holiday season, please note that there may delays in shipping. We make everything by hand, so please allow us additional time to make your pieces. Thank you so much for your patience and support!

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume in orders, shipments will take an additional 5-7 days to process. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. 

If you are an internationally customer we kindly ask that you format your address in English to avoid any delays at customs.

Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Duties & Taxes

• customers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
• We are not responsible for lost, stolen, tampered with or carrier delayed packages.

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country [“ import Fees”]. The recipient of the shipment is the importer of record in the destination country and is responsible for all import Fees. If you refuse a shipment from OHTNYC, you are responsible for the original purchase and shipping charges incurred. 

Refunds & Exchange

If you are not 100% satisfied with your order, you can exchange or return your product up to 14 days after delivery as long as your item is not a final sale item.

Click here to learn more.
 

Exceptions / non-returnable items

We do accept returns on sale items, gift cards or purchases made using discount codes.

Please note that all item sizes and materials are listed under item description and we do not accept returns unless the item arrived defective or different than what is listed on the site. 
 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

 
Cookies

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

 

Terms of Service

Checkout our detailed terms of service here.